ShopReply — Missed-Call Text Back for Auto Shops

We help Boston auto shops reply to missed calls, handle after-hours inquiries, and look more professional online — without adding more work to the day.

The Problem

You miss calls while you're under a car.
Customers who don't hear back call someone else.
Faster follow-up often wins the job.

What ShopReply Does

Missed-call text-back — automatically reply when you can't answer.
After-hours auto-reply — capture leads even when the shop is closed.
Basic FAQ response flow — answer common questions without manual effort.
Lead capture and owner alerts — get organized service requests sent to you.
Monthly lead summary — see how many leads you're capturing.

How It Works

When a customer calls and you miss it, ShopReply automatically texts them back, collects their name, vehicle info, the issue they're having, urgency level, and preferred appointment time. You receive an organized service request — no installation required, runs from ShopReply's system.

FAQ

How long does setup take?: Most setups go live within a few business days. If a toll-free number is required, carrier registration may take up to 5 business days — we manage the entire process.
Can I use my existing business number?: Yes, in many cases. Setup may differ slightly by carrier and number type. We confirm compatibility at the start of onboarding.
Do you provide a new number?: Yes. If you'd prefer a new number — or your existing one isn't compatible — we provision a local or toll-free number as part of setup.
Is the setup fee one-time?: Yes. Charged once. Covers full onboarding, configuration, and any required registration steps.
Can I add more services later?: Absolutely. Most clients start with the Starter plan and add Google profile work, review management, or a site refresh once they've seen the system working.

ShopReply only responds to inbound calls, missed calls, and customer service requests. No cold SMS blasts. Customers can reply STOP anytime.